When a department manager says they’re incredibly busy but still achieves superb efficiency ratings, you know they have a leading-edge Dealer Management System behind them.
The DMS underpinning the success at Yorkshire-based Piccadilly Motors is Navigator.
Piccadilly Motors is a successful multi-site, multi-franchise dealership. Their story and their comments on Navigator are worth watching in our new video case study. Across the group you will find passionate and skilled personnel, running four franchises (Kia, Fiat, Alfa Romeo and Abarth) across three locations, with two hugely successful service departments. If the bottom line for any dealership is the increasing of sales, then sales manager Robbie Scholey hits the nail on the head when he credits Navigator for genuinely improving sales figures.
As he knows this is not least due to the system making prospecting far more effective.
For Robbie, having a clear view of each lead and controlling how that lead is worked means he and his team can deliver excellent customer service.
For Stuart Green, group accounts manager, it’s all about centralised accounts. The ease with which reports are produced, the depth of their analysis and the timeliness of the information drives the business forward, says Stuart.
But aftersales manager Jared Mason has a special reason to depend on Navigator.
He runs the aftersales department, what he calls ‘the heartbeat of the company’. Jared feels the DMS enables him and his team to achieve high efficiency ratings.
It’s all about maintaining customer service in a frantic department.
No wonder Jared says they’re ‘flat out every day’.