Sales 360 is the Navigator sales enquiry manager module. It collects, collates and cross-references all of a customer’s different digital enquiries into one place, prompting one salesperson to handle the details and streamlining the entire transition from enquiry to sale.
Sales 360 is one of the most valuable pieces of software available to dealership sales staff.
It is a central Lead magnet - picking up information from all sources - email, web contact forms, Autotrader and other third parties. It aggregates them into a single Enquiry, giving your sales team a true 360 degree view of the prospect.
Also, as a fully integral part of the Navigator system, if the prospect already has a relationship with the dealership, this is highlighted - including details of their existing car, when they bought it, what deal they bought on and their Service History.
When a customer feels that you know them, know their needs and have all their details to hand then they feel appreciated and can see that you’re on top of your game. You know what they want and how you can meet their needs. Result? A fully-informed salesperson and professionally handled customer, with your DMS giving full access to all the functions and minute details that an Administrator or Sales Manager will ever need.
The tasks diary in Sales 360 means you never miss a beat. The diary prompts you with contact details, reminders and actions.
And it’s where new enquiries pop up for your immediate attention.
To build your sale you need all the facts to hand. So Sales 360 compiles everything into one screen: from the customers’ contact details to their PX valuation; from their a new car enquiry via the manufacturer’s website to their test drive requests; right down to their finance company report.
This single contact stream converts multiple enquiry requests from the same customer automatically and seamlessly into a single enquiry.
The Navigator Digital Signature Platform allows a sales order to be sent to a customer for digital signature, and automatically have the signed order uploaded back into Navigator once complete.
This process integrates smoothly with the Navigator ECommerce platform to re-direct the customer to the online payment page so they can pay their holding deposit online - again this transaction is processed automatically and seamlessly into Navigator.
This all forms part of the integrated Sales Process.