Our customers expect to be able to transact with us on any medium they chose - online, in person and by telephone. Our staff demand that we minimise the administrative burden so that they can focus on delivering customer service rather than being burdened with Administration.
If people are the heart of a dealership the DMS is the brain. So it makes sense to connect them via the most sophisticated communications system – which is why Navigator has extensive integration with telephone system. This links your DMS directly with your phone system. It makes perfect sense and delivers huge savings. Navigator Phone Integration takes customer communications to another level.
Navigator deals with vehicle stock funding, so you don't need to!
It's important to add vehicles to the funding scheme when purchased and to remove when sold. Navigator takes the administrative hassles away by adding and removing vehicles from funding automatically.
So, when a vehicle is purchased, it can be funded automatically, and when the vehicle is sold, Navigator automatically de-funds the vehicle.
Keep your customers informed in the most convenient way possible. It’s easy to send SMS text messages directly from Navigator. Create a text marketing campaign and have it delivered in a few clicks. Tell a customer their vehicle is ready, and send other useful updates.
These days, customers expect to be able to transact online. Navigator Online Integrated Payments allow a dealer to email payment requests to Sales and Service Customers to pay for their vehicle deposits, or service invoices with the click of a button. This makes life easier for the customer but also for the dealer, as it is fully integrated end to end posting the payment direct to the system!
Check out how this works in this video. This feature is simply part of Navigator - all you need is an appropriate online Merchant Account.
Judge Service helps you to both engage with your prospects and also gain recommendations, find out where you have failed and provide evidence of your reputation to prospects.
Navigator have partnered with Judge Service to provide a cohesive and seamless set of services.
Take customers from service reminder to confirmed booking in a few clicks. Navigator online booking links with your DMS and website to make bookings more convenient and more efficient. Increase your conversion rates with Navigator.
We all use KPIs for a reason - measuring performance against benchmarks and targets focuses us and our team into generating the performance your business needs.
Drive efficiency with a smarter, cheaper, easier way to store documents. Save on the labour and space required by paper filing systems. Access and print any of your docs, from any of your sites. All within Navigator’s integrated document scanning and storage system.
Of course , Navigator can send both an Email and an SMS to a prospect from within a Sales Enquiry.