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How do we Support you long term ?
How do we Support you long term ?

How do we support our clients over the Long Term ? 

It's all well and good having a great Dealer Management and Showroom system, but it's important that

  • You know how to use it
  • Are up to date with updates that are available
  • and can gain support when you need it

This is the role of our Helpdesk and Customer Success Team.

Helpdesk

Our helpdesk is available during working hours, and also on an emergency basis out of hours.

They support customers by email, telephone or using our Web Portal.

Our Web Portal included hundreds of self help articles and videos to give dealers instant answers to queries

our support portal at work

Typically we will respond in under an hour and most helpdesk tickets are closed within the same day.

Our team can help with anything, from "how do I..." queries, through to "I tried to do .... and it didn't do what  I expected" and everything inbetween

Customer Success Manager

Every customer will be looked after by a Customer Success Manager.

His role is to help beyond the day to day support.

Maybe you have a new dealership branch to add to the system? or a new franchise? or perhaps want a customised report or add on an integration to Navigator.

Your Customer Success Manager will help you with these issues and more.... including :-

  • Keeping you up to date with new features
  • Organising training where you need it
  • and deal with any non day to day queries you have

Summary

Our Customer Success and Helpdesk teams are there to ensure that you continue to make the most benefit from Navigator year after year after year.

It's one of the reasons our customers stay with us for many years (our longest has been with us for 25 years!!) 

How do we support our clients over the Long Term ? 

It's all well and good having a great Dealer Management and Showroom system, but it's important that

  • You know how to use it
  • Are up to date with updates that are available
  • and can gain support when you need it

This is the role of our Helpdesk and Customer Success Team.

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